Customer Experience

Customer Experience Representative

Work Type: Full Time

At Thndr we believe that investing should be easy and accessible to everyone. We started our journey to democratize investment in the region by removing commissions, account opening minimums, and launching an intuitive platform with a focus on education. This way investing opportunities can be attainable to all, no matter their income level or expertise.

About the role

We're looking for someone who will be excited to talk (mostly online) to our customers, and provide helpful information, answer their questions and resolve their issues. This person will be the front line of support for customers and their role will be to help ensure that customers are satisfied with products, services, and features.

What You'll Do

  • Responding promptly to customer inquiries
  • Communicating with customers through various channels
  • Being able to juggle multiple inbounds from different customers
  • Acknowledging and resolving customer complaints
  • Keeping records of customer interactions, comments and complaints
  • Knowing our products inside and out so that you can answer questions, and make recommendations to customers
  • Communicating and coordinating with colleagues as necessary
  • Go the extra mile to ensure customer satisfaction

What We Expect From You

  • Patience, empathy and communication skills
  • Ability to stay calm when customers are stressed or upset
  • Quick and enthusiastic learner
  • Ability to multitask, prioritize, and manage time effectively
  • Adaptability and accountability
  • Experience working with customer support is a plus
  • Finance background is a plus
  • Uncompromising integrity and strong dedication to professionalism
  • Strong sense of ownership and responsibility
  • Excellent verbal and communication skills
  • Customer orientation and ability to adapt/respond to different types of characters
  • Fluency of Arabic and English
  • Fast and accurate typing skills in Arabic and English

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