We're looking for a Quality Auditor to join the Customer Experience team. This person will be responsible for auditing CX Representative’s work across different channel in line with our quality guidelines.
What you’ll do day-to-day:
Audit chats and tickes handled by CX Representatives across different channels
Meet audit targets while mainting quality of evaluation
Provide feedback and insights to be used by supervisors and in regular team meetings
Make recommendations on onboarding and training content in line with audit results
Some things we consider critical for this role:
Proficient knowledge of customer service, and standard office practices and procedures
Having a quality audit background is a plus
Excel/google sheets proficiency
Attentive to details
Excellent prioritization and time management skills
Adaptability and accountability
Finance background is a plus
Uncompromising integrity and strong dedication to professionalism
Strong sense of ownership and responsibility